1. Memberships
You can cancel a monthly membership at any time. Cancelling stops future renewals; it takes effect at the end of your current paid period, and you keep access until then. We do not refund part months unless the law requires it.
2. Training (digital content)
Training starts as soon as you pay. At checkout you ask for access to start straight away and confirm that you understand you then lose the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We email you a copy of that confirmation. If you would rather access did not start straight away, do not complete the checkout.
3. Mentoring (a service)
Mentoring is a service. At checkout you ask for it to start straight away, and we email you a copy of what you confirmed. If you then cancel within 14 days of buying, we may charge for the part already provided; once the service has been fully provided, the right to cancel ends. The training that comes with the mentorship is digital content and follows the section above.
4. Payment options
Paying in two or three payments is one purchase paid in parts; it does not change the position above.
A monthly subscription can be stopped at any time from Billing in your profile. No further payments are taken, nothing further is owed, and your access ends at the end of the last month you paid for. We do not refund part months.
If you paid in full through a pay later provider offered at checkout (such as Klarna, Clearpay or PayPal), any refund we make goes back through that provider, and your arrangement with them is on their terms.
5. Books
We keep a voluntary 30-day goodwill guarantee on the book library. If a book genuinely is not what you expected, tell us and we will refund it.
6. If something is wrong
If a service is faulty, not as described, or not carried out with reasonable care and skill, you may be entitled to a repeat performance or a refund under the Consumer Rights Act 2015. Please contact us so we can put it right.
7. How to cancel or request a refund
To cancel a monthly membership, sign in and press Cancel membership on the Billing tab of your profile; it ends at the end of the period you have paid for, and you can change your mind until then. To stop a monthly subscription for training, press Cancel subscription on the same tab. To cancel anything else or request a refund, email support@freedompropertyacademy.com with your account email and order details. We will confirm and process any eligible refund to your original payment method, usually within 14 days.
See also: Terms & Conditions, Privacy Policy, Cookie Policy, Disclaimer and Refund & Cancellation Policy.